Terms and conditions
Parties
Merchant
Sauna Borealis
Isolehdonkatu 6, 98120 Kemijärvi
+358407683410
3511650-5
Customer
The customer agrees to comply with these terms and conditions and the merchant's specific terms and conditions when purchasing products and services from [Company name]'s online services.
Ordering
General terms
The prices shown on the online service are subject to value added tax.
We apply dynamic pricing to accommodation. Prices depend on the time of year and vary monthly, weekly, and daily.
We sell products to private individuals of legal age and to corporate customers.
We reserve the right to change prices.
The customer is responsible for the accuracy of the information they provide.
We reserve the right to change our terms of delivery. Before placing an order, the customer must familiarize themselves with the terms of delivery in force at the time.
Terms and conditions
These terms and conditions apply to products and services that can be rented and reserved. Collectively, these are referred to as "the property."
Reservations
The customer is responsible for familiarizing themselves with the description and instructions for the reservation destination(s) and the terms and conditions related to the reservation.
The reservation made by the customer is binding once the order/payment confirmation has been sent to the email address provided by the customer.
The customer shall pay for the reservation in accordance with the payment method selected, complying with the terms and conditions of the payment method.
The reservation system will send an order/payment confirmation to the email address provided by the customer.
The Merchant is not responsible for failed reservations; the customer must contact the Merchant immediately to rectify the situation.
The Merchant does not guarantee that the item will still be available in this situation.
If the item is not available, the money will be refunded or, if possible, another item will be offered instead.
Cancellations and changes
The cancellation date is the date on which the Merchant receives notification of the cancellation.
The customer is responsible for ensuring that the cancellation is sent in good time.
If the customer cancels their reservation
7 days or more before the start of the reservation, no fee will be charged.
Less than 7 days but at least 2 days before the start of the reservation, 50% of the price of the property will be charged.
Less than 2 days before the start of the reservation, the full price will be charged.
For reservations made with a discount code, the full rental price will always be charged regardless of the cancellation date.
Merchant's right to cancel a reservation
In the event of force majeure, the Merchant may terminate the agreement. The customer will be notified of the termination without delay.
In such cases, the customer is entitled to a full refund of the price paid.
Any expenses incurred by the customer due to the termination of the agreement due to force majeure will not be reimbursed.
Use of the property
The property is specified in the property description
During the experience, the customer has the right to use the property and its equipment, as well as separately specified services.
If the customer notices any deficiencies or other issues at the property, they must immediately notify the person responsible for reservation management.
The destination is available for the customer's use during the period specified in the destination description.
Special terms and conditions for the experience
The customer must familiarize themselves with the safety and operating instructions for the equipment. The equipment must be used with care and only for its intended normal use. The customer uses all equipment and accessories at their own risk.
With regard to water sports equipment (e.g., canoes, kayaks, SUP boards, and rowing boats), the customer must confirm that they can swim and have previous experience in using the equipment in question.
Compensation for damages
The customer is obliged to compensate the Merchant for any damage they have caused to the property.
The Merchant will not compensate the customer for any inconvenience or expenses caused by natural conditions, such as insects, animals, frost damage, or unexpected weather changes.
Complaints
Any complaints must always be made as soon as possible after the issue has arisen.
If a satisfactory solution cannot be found or if the complaint involves a claim for compensation, the complaint must be sent in writing within one month of the end of the rental period.
The merchant will endeavor to process the complaint as quickly as possible, but within one month at the latest.
If the customer and the merchant cannot reach an agreement, the customer may refer the dispute to the Consumer Complaints Board.
Terms of delivery
Conclusion of the contract
A binding agreement for the purchase shall enter into force when the order has been confirmed (order confirmation/payment confirmation).
The order confirmation/payment confirmation shall be sent to the customer by email.
Terms of payment
The merchant uses reliable and secure payment intermediaries for its services.
The merchant does not store bank account or credit card details at any stage.
The customer agrees to comply with the terms and conditions of their chosen payment method.
If the payment transaction has not been successfully completed at the time of ordering, the Merchant will not process the order.